Australian orders are sent via Australia Post Express Post, or Registered Post, which include a track and trace facility. Quotes for delivery via road can be done on request. Although Australia Post has proven itself to be most reliable over the years, sometimes delays do occur. If you believe your order is delayed, your local post office can trace the article using the consignment number stored at the NOI office.
Order tracking – Outside Australia
Customers have a choice to send via Airmail non-trackable, Airmail registered or DHL Express trackable. For the Express option, a signature is required on delivery. If no-one is present to receive and sign for the delivery, our freight company will leave a card with instructions to contact them for an alternative delivery time. On large international orders, delays can occasionally occur at Customs. We will endeavour to keep you informed in such an event.
Orders within Australia
Australian orders are sent via Australia Post Express Post, or Registered Post, which include a track and trace facility. Quotes for delivery via road can be done on request. Although Australia Post has proven itself to be most reliable over the years, sometimes delays do occur. If you believe your order is delayed, your local post office can trace the article using the consignment number stored at the NOI office.
Remote delivery – Australia
More remote areas may take longer to deliver and may incur a remote delivery fee if using DHL Express. You can check if your area is considered remote via http://www.dhl.com.au
Returns and refunds
Please alert us within seven days from delivery to any defective goods, or goods which are not otherwise in accordance with the Customer’s order. We will discuss resolution on a case by case basis.
Finding a clinician/health professional
If you are a patient in search of a clinician familiar with the modern pain treatments NOI espouses, we have compiled a list of allied health professionals who have completed a NOI training course in the recent past: Clinician Directory. You can search and filter within this directory and recommend that you understand the related disclaimer and review the therapist via their website and/or contacting them directly to ascertain whether the services they offer are the right fit for your needs.
Questions to ask a clinician
If you are in search of a NOI trained practitioner here are some questions you will need to ask:
Have you attended a NOI Explain Pain, Graded Motor Imagery or other NOI course?
Have you integrated Explain Pain or Graded Motor Imagery as part of your treatment protocol?
When talking with a clinician you need to:
Understand any prescribed help.
Ask for appropriate scientific evidence supporting what is offered to you
Once engaged with a clinician, you need to:
Understand any prescribed help
Ask for appropriate scientific evidence supporting what is offered to you
Ensure these questions are answered:
Why is it important for me to do this?
What can you do for me?
What can I do for myself?
How long will it take?
How do I access my videos?
Go to www.noigroup.com and log in using your email used to purchase your ticket/product. On your dashboard go to the VIDEO tab.
Who can attend Explain Pain?
Health professionals working with patients or clients in acute and chronic pain and stress states.
What course follows Explain Pain?
Explain Pain Applications: clinical discussions is a new course in 2020 and has been developed following feedback from clinicians and Explain Pain course goers around the globe. This course focuses on deepening your conceptual understanding of pain and the human experience and translating that deep understanding into your clinical world – taking you further from knowing what, to knowing how. Check the website courses page for date and locations/time zones.
In order to attend Explain Pain Applications, you will need to be a health professional who has attended an Explain Pain course in the last 5 years, and who maintains and has deepened their interest in pain science and educational interventions.
What technology will I need to do an online course?
We recommend you use a computer with the following specifications:
sufficient memory and processor speed to handle files such as multimedia and video
a fast broadband, cable or satellite internet connection
a webcam and microphone
Do I get a certificate with an online course?
Yes, provided you have successfully attended all online sessions (attendance is monitored by the course host or instructor) you will receive a PDF certificate of attendance by email.
Help – I have lost my certificate!
Never fear – there are ways and means to access your certificate!
For courses undertaken since July 2020, you may have your electronic certificate (PDF) stored in your My Account page under the Events tab. You must log in to noigroup.com first in order to access your account page.
For courses undertaken prior to July 2020, you will need to email us via the contact form with the course name, date and location to send you a copy by email. If you have changed name since attending the course please specify the name used at the course.
audiobook & ebook instructions
Thank you for ordering one of our electronic products. Visit our instructions page here for help.
What if I don’t receive any emails?
Please check your junk/spam folder first. Then search your email account for our email address: @noigroup.com
The Recognise apps were optimised during development for Android smart devices (phones and tablets) to maximise ease of use through a touch interface and provide a consistent user experience across platforms and devices. As such they have not been developed for use with Chromebooks.
Is the NOI mirror box large enough to use with my leg?
No. Although the mirror may be suitable for some users with smaller feet and legs, we recommend using the NOI mirror box for hands only. Alternate mirror solutions are offered in The Graded Motor Imagery Handbook and a ‘box’ can be constructed quite easily. We also recommend using Perspex mirrors to avoid injuries from broken glass.
eBook: How can my device read it out loud?
Apple On an Apple device you can enable the setting, head to Settings > General > Accessibility > Speech and toggle the switch on for Speak Screen. With this setting enabled, you can swipe down with two fingers from the top edge of your screen and a voice will begin reading whatever text is on the screen. If you have downloaded on your apple devise, check in your Files folder > click book and it will open in Books if you have this installed.
Calibre Open Calibre (to download go here) > add ebook to library > right click on book title and select view with Calibre eBook reader > right click to access different settings and switch on ‘read aloud’.
Adobe Digital Editions This platform does not support voiceover on Windows, only Mac OS.
How do I use the Recognise App?
Access step-by-step instructions for using the app HERE.
The app is available for iOS devices and Android.
Why is the initial step in right/left discrimination called vanilla hands?
‘Vanilla’ images have a plain, mono-coloured background, so there is no distraction and no emotional or contextual ties. ‘Basic’ images on Recognise are ‘Vanilla’ in style but are not rotated from their origin.
In the Recognise app, what are ‘context images’?
The idea of the context images are to place the part of the body in situations that are distracting, where there is more to the picture than just the limb or body part eg. a shoe, a weight, a physio table. With context images you may experience a possible emotional reaction. We do endeavour to cover lots of ideas with these images and whilst it would be impossible to avoid every users negative emotional response, this is exactly the purpose of context images – to display something that may distract your brain from focussing on the task at hand. Working slowly through your or your patients phobias may actually make/advance the progress through controlling their pain. Alternatively, you can make use of the ‘my images’ facility where you can upload up to 50 of your own selection of images. This is often a gentler step from vanilla to context images.
I am using the Recognise App but some of the photos are not showing the correct way up (ie. are rotated randomly).
The rotation is intended. Whenever a picture isn’t the right way up your brain has to work that little bit harder to figure out whether it is left or right. The Recognise App has a category for testing called ‘basic’ which means the images are not rotated from their origin. It is definitely easier to do the testing and can be useful to gradually ease into the tests. The rotated images in the ‘Vanilla’ category allow a progression for testing from ‘Basic’.
I’ve started using Recognise in the clinic. What do I do in order to have patients use it on their own? Is there anything for motor imagery?
The Recognise App has left/right discrimination and explicit motor imagery exercises. You can find the instructions by watching the video here. Clinicians can view patients results, where permission is granted.
Some of the postures of body parts and contexts (animals, textures, environments) on the Recognise computer program really disturb me. Is there a way I can choose to use (or not use) particular images?
If you find some or many images too disturbing while using Recognise, you can always add up to 50 of your own images to the ‘My Images’ category. Update your personal images as you progress through Recognise and maybe you can gradually start to take tests using other images available with the program.
I can’t decide if the body part is left or right because some of the photos are taken from the front or the back. Is it the same as watching TV or looking at a mirror?
The body part relates to the person in the image, not to you. Ask yourself: Is that picture of a person’s left or right hand? Or, in the case of the spine: Is this person moving to their left or right? So it relates to the person, not to you.
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