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Frequently Asked Questions

Where can I order products from in the Americas?

Where can I order products from in Europe?

Order tracking – Australia

Order tracking – Outside Australia

Orders within Australia

Remote delivery – Australia

Returns and refunds

Finding a clinician/health professional

Questions to ask a clinician

How do I access my videos?

Who can attend Explain Pain?

What course follows Explain Pain?

What technology will I need to do an online course?

Do I get a certificate with an online course?

Help – I have lost my certificate!

audiobook & ebook instructions

What if I don’t receive any emails?

Is the hand app available for Chromebook?

Is the NOI mirror box large enough to use with my leg?

eBook: How can my device read it out loud?

How do I use the Recognise App?

Why is the initial step in right/left discrimination called vanilla hands?

In the Recognise app, what are ‘context images’?

I am using the Recognise App but some of the photos are not showing the correct way up (ie. are rotated randomly).

I’ve started using Recognise in the clinic. What do I do in order to have patients use it on their own? Is there anything for motor imagery?

Some of the postures of body parts and contexts (animals, textures, environments) on the Recognise computer program really disturb me. Is there a way I can choose to use (or not use) particular images?

I can’t decide if the body part is left or right because some of the photos are taken from the front or the back. Is it the same as watching TV or looking at a mirror?

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